Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: January, 2026
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer shipping and  returns, so you can try our products risk-free.

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard), PayPal.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

We offer international shipping to ensure your RosePure pieces arrive safely and beautifully.

Estimated Delivery Times:

United States (North America): 7–9 business days

Canada: Approximately 13 business days

Europe: 9–10 business days

All orders are carefully prepared and securely packaged prior to dispatch. Delivery times may vary slightly due to customs clearance, local courier operations, or peak seasons. We appreciate your understanding and will always strive to deliver your order as promptly as possible.

Do you offer free shipping?

Free shipping on orders over USD $700

Orders under USD $700: Flat-rate shipping fee of USD $57.00

Shipping fees will be calculated and displayed at checkout. All orders are carefully packaged to ensure your RosePure pieces arrive in perfect condition.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing lidriod95@gmail.com or by calling our can whatsapp me free number at+86 15668400050.

What are your business hours?

To better serve our global customers, our customer support team is available during the following hours:

8:00 PM – 00:00 AM (ET)
5:00 AM – 11:00 AM (ET)

We strive to respond to all inquiries as promptly as possible within these hours.
Thank you for your understanding and for choosing RosePure.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at lidriod95@gmail.com .